FAQ
WHEN WILL MY ORDER SHIP?
We require 3-5 business days for the processing of your order additionally to shipping transit.
Processing may increase due to inclement weather, holidays or other unforeseeable reasons.
CAN I PLACE AN ORDER WITH MY HUSBAND'S OR SOMEONE ELSE'S CREDIT CARD?
You may not. Only the legally authorized owner of the Credit Card can make purchases on our website. Any orders placed with an unauthorized Credit Card will be cancelled.
Your billing name and address must match the actual name and address on your credit card for legal authorization to charge your credit card. Spouses or other individuals who indicate they have been given "verbal" authorization to use a card aren't able to provide sufficient legal authorization, as they are not the valid cardholder.
If you do not have a credit card on your name, and you wish to place an order on our website, request your spouse or friend to create an account on their name and ship the order to you or your household as a gift.
CAN YOU SPLIT MY ORDER IN TWO?
We're sorry, but we cannot split one order into two, nor ship some of the items to a different location.
To gift friends or family members, please place a separate order with the products you wish to send each party. Make sure to enter the appropriate shipping address and select the shipping option that suits your needs.
CAN I CANCEL MY ORDER AFTER IT'S SHIPPED?
Orders with shipping confirmation cannot be cancelled. No exceptions.
You have 24 hours after you've placed an order to cancel it before it enters processing.
If you wish to cancel your order please contact us.
CAN I PLACE AN ORDER BY PHONE?
We don't accept orders by phone at this time.
HOW CAN I PRE-ORDER AN OUT-OF-STOCK PRODUCT?
Products that are out-of-stock but are available for pre-order show an
add to cart button. Simply click the add to bag button and continue to
checkout. Pre-ordered products will be shipped on the date they become
available.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Master Card, American Express, Discovery, ApplePay, Amazon Pay, Google Checkout, Meta, Dinners Club, and Shop Pay (installments).
We're no longer accepting PayPal.
HOW WOULD I KNOW WHEN MY ORDER HAS SHIPPED?
You will receive an email confirming the shipment of your order with a tracking number to track your package online. You can also login to your Account to view the status of your order and track your package online.
HOW DO I RETURN A PRODUCT?
Please review our Refunds Page page for more information.
HOW CAN I LOCATE MY PACKAGE?
1.- Click the tracking number you received in your shipping confirmation email, or
2.- Login to your Account, and view your order.
MY ORDER WAS DAMAGED DURING SHIPPING, WHAT SHOULD I DO?
It is normal for outside boxes and envelopes to show sign of wear, however if the content was damaged, please Contact Us.
WHERE DO YOU SHIP? DO YOU SHIP INTERNATIONALLY?
We ship within the United States, including Alaska and Hawaii, and through all U.S. territories including Puerto Rico, and the Virgin Islands.
Internationally we ship to Canada, Mexico, the European Union, United Kingdom, Australia, UAE, Dubai & Qatar.
We do not ship to any country in Africa or South America.
COULD YOU MARK MY PACKAGE AS "GIFT" TO AVOID CUSTOMS & DUTIES?
We apologize, but we do not engage in this illegal practice.
I NEED TO CHANGE/CANCEL MY ORDER
We are not able to edit or modify orders in any way after they have been placed.
If you wish to edit or modify your order, please request an order cancellation instead, and place a second order.
To request an order cancellation, please contact us.
DO YOU OFFER A REWARDS PROGRAM?
Yes we do! You can learn more about our BVO Rewards Program by visiting this link.
By registering an account you will receive 100 BVO Points you can use on your first order.
HOW DO IT SIGN UP FOR BVO REWARDS?
You can sign up for BVO Rewards by clicking the REWARDS button at the bottom of your screen. You will be required to either create an account if you don't have one, or logging in to an existing account.
As a welcome to our family you will receive 100 BVO Points, you can use on your first order.
BVO Rewards are tracked by the email address associated with your account, so don’t worry if you forgot to sign in to make a purchase.
Every time you shop you accumulate points which you can use to order more of your favorite products.
WHERE CAN I FIND MY BVO REWARDS BALANCE?
Click on the REWARDS button at the bottom of this screen. You will be required to login to your account.
I HAVE TWO ACCOUNTS ON BY VALENTI, CAN I MERGE THEM AND BUNDLE MY REWARDS?
Yes. Please contact us and provide the email addresses of your accounts so we can initiate the merging of your account.
HOW DO I REDEEM MY BVO POINTS?
Click on the REWARDS button at the bottom of your screen. You will be required to login to your account. Click on REDEEM BVO POINTS.
Your available discounts are displayed. Click on the discount you want to redeem. You will be shown the $ amount for the points you're about to redeem. Click on the APPLY NOW button.
Copy the provided code and enter it during checkout. You can always find your redeemed points in your MY REWARDS tab.
will A discount will be added to your shopping bag.
DO MY BVO POINTS EXPIRE?
No, they never expire.
CAN I TRANSFER MY POINTS TO SOMEONE ELSE?
BVO Points cannot be transferred.
HOW DO I CONTACT CUSTOMER SERVICE?
You can reach out to us through our contact us page, or chat with us by clicking or tapping the chat bubble on the lower left of your screen.
HOW DO I CONTACT YOUR BILLING DEPARTMENT?
You can contact us through our Contact Us page.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No. You can place orders as a guest.
HOW DO I CREATE AN ACCOUNT?
To create an account with us, just visit our REGISTRATION PAGE.
I LOST MY PASSWORD
Head over the Login page and click on Forgot your Password?
DO YOU TEST ON ANIMALS?
No, we do not. We don't test on animals and don't buy ingredients that are tested on animals. We're Certified Cruelty Free by the Leaping Bunny Program, we're Endorsed Cruelty Free by the Naturewatch Foundation and we have signed the HSUS Humane Cosmetics Act H.R. 4148 for the #BeCrueltyFree Campaign.
DO YOU SELL YOUR PRODUCTS IN CHINA?
No, we do not. We do not sell our products in markets where animal testing is conducted directly or indirectly on our behalf.
China's regulations as of 2023 are still not safe for brands like us committed to animal safety.
ARE BY VALENTI'S PRODUCTS VEGAN AND CRUELTY FREE?
By Valenti Organics has been certified cruelty-free since 2012 by the Coalition for Consumer Information on Cosmetics' (CCIC) Leaping Bunny Program, Endorsed Cruelty Free by the Naturewatch Foundation and we have signed the HSUS Humane Cosmetics Act H.R. 4148 for the #BeCrueltyFree Campaign. All our products are cruelty free and the majority are vegan. We only use botanicals and vegetable oils from sustainable producers. Although we do use organically sourced beeswax, goat's milk and raw honey in a few of our products.
WHY WON'T YOU SUPPORT PETA?
This is a question we get a lot, so despite the controversial answer we decided to put it up here.
We will not be endorsed by PETA so called Cruelty Free certification, nor we will ever work with PETA. PETA has a known killing rate of over 95% in the US.
Our Founder is an animal activist, has helped raise money for animal charities, non-killing animal shelters and sanctuaries for over 25 years, she's saved hundreds of animals from shelters, and volunteers at the Michigan Humane Society.
She won't endorse an organization who considers "humane" putting down almost every critter surrendered to them or that they have taken from someone's porch. (Search for PETA killed Maya).
Additionally PETA does not remove from their list of "certified cruelty free" the companies that sell their products in markets where animal testing is mandatory and often times conducted on their behalf.
As good of a job PETA conducts for "some" forms of animal abuse, it fails miserably at the protection of others, considering humane euthanizing all domestic animals regardless of health condition and age.
By Valenti Organics works with only organizations that are truly and at their core for the protection, safe harbor and real humane treatment of all animals. We're Certified Cruelty Free by the Coalition for Consumer Information on Cosmetics' (CCIC) Leaping Bunny Program, an organization that takes very seriously their job of protecting our furry friends, and Endorsed Cruelty Free by the Naturewatch Foundation in the UK.
DO YOU USE LYE TO MAKE YOUR SOAPS?
Yes, it's the only way to make true soap. That's how it's being done for centuries and how the best and true soaps are still made today. The lye (Sodium Hydroxide) reacts with the oils or fats creating a chemical reaction called Saponification. The lye becomes inactive and what remains is pure soap plus approximately 25% pure natural vegetable glycerin.
DO YOU USE FD&C COLORANTS IN YOUR PRODUCTS?
As much as we love bright and inviting colors we don't use FD&C Colorants, or Dyes.
ARE YOUR PRODUCTS HYPOALLERGENIC?
Although all the ingredients we use are natural and generally safe for all skin types, certain allergic reactions may occur if you're sensitive to certain botanicals. If you have extremely sensitive skin do a test in a small area of your body before fully using any of our products.
ARE YOUR PRODUCTS CERTIFIED ORGANIC?
Our products are no longer certified organic by the USDA. We became USDA Certified Organic by the Global Organic Alliance, Inc. on March 2014. On September 2015, we decided not to renew our organic certification after the realization current USDA standards are not designed for cosmetics but food. The USDA organic certification does not provide any assurance skin care products are safe to consumers, in many instances allowing for unsafe formulations just to achieve certification. For our public announcement follow this link By Valenti Organics won't renew its USDA Organic Certification.
WHAT IS THE FRESCHEZZA SYMBOL ON YOUR LABELS?
Freschezza in Italian means Freshness, which is our unique way to present the expiration date on all our products. Inside this Freschezza symbol you'll find the date until the product can be used, when is most effective.
DO YOU SELL READY MADE FORMULAS?
No, we do not. All our formulas are designed, formulated, tested and produced in-house with the best ingredients from around the world.
We do not buy ready made formulations, known in the industry as private or white labeling, and we do not outsource our production to any other labs.
